Order Entry Rep

Department: Customer Service
Reports To: Order Entry Team Lead
Location: South Kansas City, MO Plant

Position Overview

The Order Entry Rep is responsible for processing orders and assisting with various projects. The position involves entering data from different forms (fax, email & web) that are submitted for order processing. This is a fast paced/high volume position that
requires attention to detail and the ability to work as part of a team.

Essential Job Functions

  • Timely and accurate entry of purchase orders.
  • Provide order acknowledgement to customers on all orders entered.
  • Clear understanding of PO terms, including those required for accurate PO entry to reduce exceptions and errors.
  • Understanding of pricing and pricing tables, promotions and the process to verify pricing.
  • Communicate with customers and sales to resolve discrepant orders in a timely manner.
  • Request approval from customers on any changes to orders (i.e. order quantities, item numbers, prices, etc.).
  • Obtain further information on any incomplete documents.
  • Initiate setup of new accounts and drop ship codes.
  • Work closely with Finance when customer accounts are on credit hold so orders can be processed in a timely manner.
  • Ability to maintain a broad view of the organization and department as well as strike a balance between written process and common-sense practices as situations arise.
  • Follow through with any requests at an order level from customers, reps or sales team.
  • Comply with department procedures regarding order process, data integrity and security policies.

Non-Essential Job Functions

  • Assist with phones when necessary
  • Assist with incoming faxes as needed
  • Other duties as assigned

Requirements

  • Excellent typing and computer skills
  • Proficient with Microsoft Windows and Microsoft Office
  • Attention to detail
  • Strong organizational skills
  • Deadline and detail-oriented
  • Decision making skills
  • Strong communication skills
  • Ability to work in a fast paced environment
  • Self motivated
  • Team oriented and positive attitude
  • Remain in a sitting position and view a computer screen for extended periods of time
  • Repetitive motion movements using wrists, hands and or fingers

Education and Experience

  • High school diploma or equivalent
  • Knowledge of clerical and administrative procedures
  • Minimum of 2 years order entry experience

To Apply

Please submit all resumes with experience and qualifications to employeeservices@siouxchief.com. No phone calls or recruiters please.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.