Job Title: Call Center Support Specialist I

Department: Sales
Reports To: Sales Support Manager
Location: South Kansas City, MO

Position Overview

This position is responsible for supporting Call Center Representatives by performing the administrative duties listed below.   

Essential Job Functions

  • Backup support for the switchboard operator by routing calls to the appropriate resource. 
  • Work closely with call center and sales team to support client relationships. 
  • Build relationship with clients by providing a friendly and positive image of Sioux Chief. 
  • Assist call center by processing the most returns (RMA’s), shortages, mis-shipments, bill only orders, reship orders, and return labels. Freight checks and approval as needed. 
  • Process all freight claims according to the procedure. Work with accounting to manage claims from start to completion, including research customer and carrier communications.  
  • Process client email requests: item details including pricing and availability, order status, tracking, packing slips, invoices and general concerns.  
  • Utilize Goldmine CRM software to document calls, emails, samples and replacement orders. 

Non-Essential Job Functions

  • Contact clients on price changes, phase-out and obsolete items 
  • Other duties as assigned by Sales Support Manager 

Requirements

  • Excellent typing, data entry and 10 key skills with accuracy 
  • Listening, verbal and written communication skills 
  • Problem analysis and problem solving 
  • Customer service oriented 
  • Organizational skills 
  • Adaptability
  • Ability to work under pressure 
  • Team oriented with friendly positive attitude 
  • Must be proficient in MS Office applications  
  • Remain in a sitting position and view a computer screen for extended periods of time 
  • Repetitive motion movements using wrists, hands, fingers, and neck 

Education and Experience

  • High school diploma or equivalent
  • Knowledge of customer service principles

Please submit resume to employeeservices@siouxchief.com. 
No phone calls or recruiters please.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.